Response From Zerorez of DC Metro
March 11, 2019
Dear Mrs. Kauffman,
We appreciate and thank you for you feedback. We apologize that your technicians were rude and we have already addressed and corrected the issue. We are glad the overall outcome was the desired effect, and apologize for any inconvenience. As stated when talking with your husband earlier, upon your next cleaning 10% Off will be applied to your total ticket. We value you as a customer, and thank you again for your feedback.