Response From Zerorez of DC Metro
December 21, 2019
We are sorry to hear we were unable to get all the stains out. We always try out best, but with stains a lot of different factors come into successfully removing.(Cause of stain, type of carpet fiber, how long the stain has been there, etc) We value your business and would be more than happy to come out again free of charge in attempt to try and go over your areas of concern one more time. Please feel free to give us a call at the office anytime at 703-382-1221.