We have been very pleased with Dead River Company. We recently had our annual maintenance and the tech was friendly and efficient, and our furnace is running great. Thanks!
We I have dealt with Jim Mcoy for years and he is the number one reason that we stay with the company. Also every technician that has been sent here over the years have been helpful and knowledgeable. Liam who recently serviced our furnace was friendly and extremely knowledgeable. He answered any question we had and it was a pleasure to have met him.
My only negative comment is most of the seasoned staff are no longer with the company. I understand Bonnie is still around and that’s a positive as she has always been very helpful. Some of the new staff have an edge and can be argumentative. I guess that’s just a sign of the times.
Everything actually, I never have to worry about anything, and if I need them for anything, they come right away. Being a very senior lady, I really appreciate their care!
Commitment to service, excellent customer service, on time delivery. The team at Dead River company covering Eastern Maine realized I didn't use much oil this winter and they took the time out to call to asked what happened. I told them I lost heat in the Winter, the customer service representative issued heartfelt empathy and offered to have a technician look over my boiler/ heating system and make recommendations based on assessments. The technician came and did a thorough assessment. A few days later another technician named Guang (excuse me if I Spelled the name incorrectly) but he did a thorough assessment and repaired the issue, replacing necessary parts and thoroughly cleaned
the system. My heat is up and running. A very big thank you to the team at Dead River company that cover Glenburn Maine.