Everything actually, I never have to worry about anything, and if I need them for anything, they come right away. Being a very senior lady, I really appreciate their care!
Commitment to service, excellent customer service, on time delivery. The team at Dead River company covering Eastern Maine realized I didn't use much oil this winter and they took the time out to call to asked what happened. I told them I lost heat in the Winter, the customer service representative issued heartfelt empathy and offered to have a technician look over my boiler/ heating system and make recommendations based on assessments. The technician came and did a thorough assessment. A few days later another technician named Guang (excuse me if I Spelled the name incorrectly) but he did a thorough assessment and repaired the issue, replacing necessary parts and thoroughly cleaned
the system. My heat is up and running. A very big thank you to the team at Dead River company that cover Glenburn Maine.
We recently converted our heating system from an oil-fueled unit to a propane unit. There was some resulting confusion about our budget plan and service contract. However, Emily in Customer Service was able to identify all of the issues and resolve all the problems. Thank you Emily.
Budget pay, service contracts, that they support low income residents in heating in cold weather.
Some Improvements could be made in scheduling of service appointments.
I.e., calling to schedule annual service appointments.