DR has been serving my furnace for several years. I’ve always been pleased with the service that Dan provided in the past. This is the 2nd year that Jim cleaned my furnace. He is a consummate professional in every way. His attention to detail, experience and willingness to listen to the customer are unique qualities for a Technician. I also appreciate easy access to CS Reps and Billing personnel when I need help.
Dead River is on top of things- whether it be deliveries, servicing or anything else. The service people are experienced and well equipped to handle whatever they find during their visit.
Prompt, friendly, efficient. Was able to communicate what needed to be done so that I could understand. I am very happy and satisfied with my experience.
I very much appreciated the technician, Brady, who did the annual furnace maintenance last week. He was knowledgable and thorough explaining replacement of items covered by my plan and those that were not. Also, he was respectful.