Phone receptionists are always helpful--they make sure to understand how to route my call to make sure I get the service I'm seeking. The technicians have been knowledgeable and effective.
When I call, a live person in a local office answers the phone. Second, you respond quickly to our problem. Third, you offer a nice discount to those of us who are getting our propane from a bulk tank. Thanks very much.
Evelyn McAllister
Treasurer/Manager
Saddleback Lake Lodge Condo Association
I remain a Dead River customer in large part due to the exceptional support, assistance, and professionalism of the Rumford/Farmington team led by Kerry Burgess. She (along with the dedicated women and men she leads) is an outstanding representative of Dead River and a tireless advocate for her customers.
They have been very kind and helpful in my need for no oil while my tank needed to empty, then were great about showing up for the refill. This was over the Holidays and in a very cold and snowy January.
We have burned wood for over 30 years. Switching to something other than wood was a big decision. We called Dead River for an estimate on a propane and an oil furnace. Justin was SO wonderful about answering any questions we had about propane. Everyone went above and beyond when installing the new furnace. They again answered any questions about the furnace fully reassuring us that we made the best choice. I tell everyone about our amazing experience with Dead River and how happy we are with them 😊