When I call, a live person in a local office answers the phone. Second, you respond quickly to our problem. Third, you offer a nice discount to those of us who are getting our propane from a bulk tank. Thanks very much.
Evelyn McAllister
Treasurer/Manager
Saddleback Lake Lodge Condo Association
I remain a Dead River customer in large part due to the exceptional support, assistance, and professionalism of the Rumford/Farmington team led by Kerry Burgess. She (along with the dedicated women and men she leads) is an outstanding representative of Dead River and a tireless advocate for her customers.
They have been very kind and helpful in my need for no oil while my tank needed to empty, then were great about showing up for the refill. This was over the Holidays and in a very cold and snowy January.
We have burned wood for over 30 years. Switching to something other than wood was a big decision. We called Dead River for an estimate on a propane and an oil furnace. Justin was SO wonderful about answering any questions we had about propane. Everyone went above and beyond when installing the new furnace. They again answered any questions about the furnace fully reassuring us that we made the best choice. I tell everyone about our amazing experience with Dead River and how happy we are with them 😊
I am very happy with your deliveries so that I have not had any time to be concerned about running out of propane. And I most appreciate the friendly drivers who take care of my deliveries.
Friendly service
Always reminds me when it’s time to have my furnace cleaned and shows up when they say they will
I have had no problems with the service Dead River delivered
Like most of the techs. Like the 24 hour service even though response time can be slow.
Don’t like requirement that you must take auto delivery in order to have a service plan. I have heard of customers running out of oil and Dead River saying they can’t deliver for a period of days in spite of auto delivery agreements. I am considering moving to another service provider. Leery about auto delivery being timely in winter months where my home is located.
We were very happy and satisfied with the install. The gentleman that came and did the work, Josh and Bill did an excellent job, we appreciate their diligent work and courteous customer service was 180 degrees from what we experienced with Fabion oil.
Thank you.