Bob Tabor and [FIRST NAME REMOVED] Music have been doing a pricing program for over 15 years. We feel that Crystal Rogers and John Hayes have been extremely helpful and fair getting prices that are affordable for the group, which now numbers almost 60 accounts.
Everyone I've spoken to has been informative and polite. I just had new tanks delivered, and I wanted it done more quickly than the usual wait. They were able to fit me in promptly. I also like that they are sticklers for safety and following code--it cost me more, but I want to be safe.
Last weekend we had a gas leak in our basement. Dylan, of your team, arrived promptly and detected that the gas levels were dangerously high. He immediately instructed us to leave the house, then he shut off the gas and called the fire department. It was a quick, smart decision on his part because the levels were in the explosive range, and apparently any spark could have ignited the gas. The fire department came and purged the house of gas.
After the fire department left, Dylan managed to identify the source of the leak--a crack in the copper tubing leading to the kitchen range. He removed the faulty tubing and replaced it with a new piece. He then used his gas-detector to double check that there were no other leaks before leaving. He did an outstanding job, was very friendly and professional, and my wife and I are deeply grateful to him for potentially saving us from tragedy.
Please pass along to him my appreciation for his quick thinking and fine work.
Sincerely,
[NAME REMOVED]
Your people are competent and courteous !
Latest example: this week your technician AUSTIN came to my house to check for a possible gas leak. Wasn’t one, thank God, however he was calm & thorough & explained everything so that a non-technical senior could understand and be reassured.
Your office staff have also been exceptionally helpful & patient with this same senior’s billing confusions. Bless you all.