First time I've ever ordered a custom car sticker, and since it would be from artwork I would upload, I had questions about file formats, and details about how it could be cut out, since the edges were complex. So I phoned the Customer Service number at the top of the page.
With no waiting at all, I got Codi on the line. She was very thorough in explaining the details I needed to know about format. When it came to my complex edges, she clearly explained the different kinds of cuts they could do. It became clear that I needed a border around the image with less complicated shapes. I told her I could do that, and asked if I would email the image to her.
The following morning she phoned to say the image would work fine, and during our phone conversation she sent me a form with the specs of the image, a price quote, and shipping details for me to confirm all was correct, and agree to the price. I clicked the link to confirm, and she immediately got the order started.
Easy, friendly, clear communication, and quick service.
I have only to wait until my sticker arrives to see how good it looks and how easy it is to apply to my car. But I suppose that will be another review.
I was pleased by the prompt, professional and friendly service, amazed actually. There was a lot of attention to detail and helpful hints. I am looking forward to the final product and have no doubt that if any issues arise, I will get a help from these professional people. I am going to recommend Decals.com to everybody I know in need of this unique service.
Bridget Beckman provided exceptional customer service throughout our order process at Decals.com. From the very beginning, Bridget was responsive, knowledgeable, and genuinely committed to making sure our project turned out exactly as intended. Every question was answered promptly, communication was clear, and any concerns were handled with professionalism and attention to detail.
What stood out most was Bridget's dedication to customer satisfaction. Rather than simply processing an order, Bridget took the time to ensure we understood our options and felt confident moving forward. The level of follow-up, accuracy, and personal attention made the entire experience easy and stress-free.
In today's environment, outstanding customer service can be hard to find, and Bridget exceeded every expectation. Bridget is a tremendous asset to Decals.com, and because of this experience, I would not hesitate to recommend Decals.com to others and use the company again for future projects. Thank you for the excellent service and support.
Rating: 10/10 - Outstanding Experience
Whitney was so helpful with my design and was very communicative on every design step and ordering. Just received the decals yesterday and they look great. Looking forward to getting them put on our work van for everyone to see. Thank you!
Bridget is amazing. I have no image tools other than my claude subscription and she worked with me to get an image for my Uncle's 90th birthday gift. He may not know what she put into making this work but I do. Many thanks!
There are great people that can walk me through the process or explain how to achieve what I am trying to make. Communications are quick and clear. I have not had any negative interactions via phone or email!