Matt was very thorough in explaining the features of my new e-bike, and was assembled very quickly upon delivery. I would highly recommend purchasing a bike from Dedham Bike, as it stands apart from other retailers for their great customer service.
I scoured around to try and find a locally owned bike shop that cared about giving quality service and giving back to their community. Matt does just that!
While I was there, I saw him give advice to a mother and her child about using a push bike vs training wheels and he gave another individual advice on how to sell his bike through several avenues.
Beyond that, he demonstrated his knowledge of bikes by answering some technical questions about my mountain bikes suspension system. He was open and honest about his service and turnaround times.
I'm glad I was able to find what I was looking for!