Drivers are always kind and courteous. The delays at the airport was closely monitored and the shuttles turn quickly—the drivers are mindful of the time you are waiting and stalling to fill the shuttle is not the first priority! This is a huge difference in customer service—Bravo!
Also, when the shuttle is full, the drivers are kind to keep the seated passengers safe and inform the excess boarders that the shuttle is full and another is already on the way. Rather than jam in more folks that then have to fill the walking space. Unfortunately, this top-level service is often not even noticed. I notice, every time, and Cheers to you for this team training!
The process for entering and parking the vehicle is outstanding! Even with a 5:45 am arrival time, there was someone at the entrance gate helping us and directing us to the appropriate parking spot (pun intended!). The shuttle driver was there as we parked and took our bags onto the shuttle. Though there was a slight delay until we left the property, we got to the terminal in adequate time.
I like that you now have a real person who will check you out. We were in a line - so I know that there are a lot of people who like it.
I know that you want us to always use our phone - with no customer service.
Convenient entry times. They have expanded and have a lot more covered spaces. The shuttles are always just a few minutes wait time for pick up.
Everyone has been helpful.
Easy access and exiting, driver’s are very professional and courtesy,? Covered or uncovered the place is clean, first impressions are very important to us.
Fast easy parking. Shuttle pickups immediately. Covered or uncovered. Free water when exiting. Drivers can find your vehicle when you lose or destroy parking pass, twice 😉