All of the employees are friendly and helpful. They all know my dog and always greet her with a smile. After her first overnight stay at Dogtopia, they kept be informed about her eating habits and how well she did. When I had a billing issue, they were quick to resolve the matter.
We have had such a great experience with Dogtopia! Our pup absolutely loves going and loves all the canine coaches. Her little tail wags so fast when she sees her friends (human and dog alike)! Thank you for taking such good care of our little wiggle butt!
The personal care and attention paid to my pet and the assistance the staff have given me while recuperating from surgery. I’ve used their services since March 2020 without a single complaint. Exceptional, reliable and trustworthy!!!
The staff are wonderful, and turnover seems low, which says to me that Dogtopia is a great place to work. You do it all-- day care, boarding, spa services--. The staff is responsive, as well.
One of my two dogs goes to doggy day care at Dogtopia Charlottesville, and my spouse and I have been very pleased with it. Xander comes home tired, and the staff seem to like him
Keep up the good work!
I have been quite pleased with the customer service- everyone is friendly, attentive, and eager to welcome my pup! When I check the cameras to see how Frankie is doing I can see the staff interacting with the dogs-even trying to teach Frankie how to use the stairs and slide. I appreciate that no appointment is needed and that he's always welcome.
I may or may not have cried when I dropped my dog off… and yes, I was VERY nervous 😂 But Catherine is truly Godsent—and honestly, so is the entire staff! From the very first phone call, to the meet & greet, to my baby’s first doggie daycare day, they were incredibly informative and walked me through everything step by step.
What really got me was Catherine reassuring me through the window that my May baby would be safe with her—and then actually backing it up. I could watch them on the live stream through the app, and she was so attentive, making sure he was adjusting and feeling comfortable.
He stayed for about 2 hours (because I am extremely protective 😅), and after the first 45 minutes… GAME OVER. He was in his element—sniffing everything, poking around, attempting to climb, and jumping like he owned the place.
I will most definitely be recommending this place. Huge thank you again to Catherine and the amazing staff for taking such great care of my baby! 💛🐶