One week in, so far everyone has taken in my feedback and have listened, pivoted, redirected, and kept communication wide open. Miranda is FABULOUS!! All the staff that I have met are bubbly, happy to greet my dog. I am new, so we are in the new steps to understanding each other and meeting all the professionals.
I like that you all take very good care of Austin. Major shout out to Miranda who keeps me updated on him whenever he's a little off.
Few things that I've already addressed previously but haven't noticed whether any changes were made, are regarding the cameras/app. The best quality is on Memorial. My dog is at Hermann Park and I always struggle to get the camera on the app to work so I can see him.
The quality of the image is subpar so whenever there are too many dogs in the playroom, because they usually stay closer to the door, we can't really spot him easily.
Still on that subject the angles could definitely use some adjustments, blindspots on both Outdoord and Hermann make it pretty difficult to see him. I never know if he's on a time out or just off camera.
Lastly, blocking the camera from 12-2pm is really frustrating. That falls within my own lunch break, which is when I am available to check on him and can't.
We had such a great experience with the Galleria Dogtopia! Our puppy clearly had the best time — she came home absolutely exhausted 😂. We loved being able to spy on her on the webcams and seeing her happily playing and having fun. The staff took amazing care of her, and the extra bath and ear cleaning were such a nice touch. She came home smelling so good and unbelievably soft. We’ll definitely be back! 🐾
My girls love going to Dogtopia and playing with their friends. We love the amazing staff and all the activities. Picture days are an absolute must! It has been the best decision to keep my two happy, active and engaged while I am at work!
Everyone is so friendly and kind - very sweet to the pups! Also, the reliability. Whenever we are in town, this is the place we know our dog will be safe and cared for.
Dogtopia offers a wide variety of services and weekly planned activities for the fury friends. Dogtopia is so much more than daycare and boarding. Its wonderful experience for your pet. The staff is always so friendly and welcoming. That makes you even more comfortable with leaving.