The people that work there are wonderful! I drive from D.C. So that I know Lola is well taken care of! She adores chick and everyone there. I took her to Petsmart, in Bethesda and there was a fire emergency and the animals were left inside while the staff evacuated. I happened to pull up at the time before the fire dept arrived and was astounded! The staff was outside chi chatting! I was outraged! Petsmart Corp told me that was policy! Unbelievable! Not only take your dog to Dogtopia, where people care but boycott Petsmart!
There is no better place thenDogtopia in Herndon!
When we picked up our dog from a bath, we found her being dried at full blast with an industrial floor fan, shivering like crazy in the furthest corner of the crate! Mentions dto the staff and they were oblivious to it saying that it was "normal behavior". She has sparse hair on her body so we would have expected at least a little common sense.
Dogtopia Herndon is doing a great job taking care of my dog Roger. Chuck and Loki and all the new people (Brenna, Logan, Dixson, etc) are very conscientious. I want to give a special shout out to Sarah Chaney who seems to love dogs almost more than people. She works so very hard, particularly now that there has been a personnel change. You all should really consider giving Sarah a raise, because she is way to sweet to ask for one herself! Keep up the good work Dogtopia!
Our puppy (who is 100% reliably house/potty/crate trained)has visited dogtopia in Herndon twice. The first visit was great. The second visit, not so much. When we picked our puppy up after the second visit, he stunk so badly of stale urine that we could hardly stand for him to be in the car or in a room with us. We immediately had to bathe him. This has NEVER happened wiht our puppy EVER. Not sure whehter the floor wasn't kept clean or if he was placed in a crate with someone's urine, or what, but I find this to be totally unsanitary and unacceptable. Not sure that we'll be back and not sure that I would recommend dogtopia of Herndon to others as a result. We may try once more and talk to the staff about the issue or we may look for other options.