All the staff genuinely love what they do, they are great with the animals - from small to large, a d they truly care about the dog parents and how they are doing. I wouldn't take my fur baby anywhere but here.
The kindness of the staff! Yes, you offer a lot of great services, but honestly having a new puppy and coming in for the grooming when I was feeling incredibly self-conscious if I was doing things right, also being overly exhausted from him crying all night ,you have answered all of my questions without judgement . All of the staff greeted him like an old friend (or pup). I am so excited for his meet and greet and to hopefully start daycare with you.
They took their time for our dogs meet and great, attentive to our dogs, and now they have joined daycare!!! Great place to trust with our dogs and love the webcams.
It was only our first time at this Madison west Dogtopia with Andre’. Since we transferred from our previous Canton Dogtopia in Baltimore MD. We are thrilled that Andre’ has found a new place to play, have spa treatments, and make new friends again. The staff has been wonderful welcoming our Dogtopian Andre’ and us to Madison. Thanks again for everything. We look forward to a continued friendship with dogtopia.
S. Raihl and K. Park
And of course Andre’
The team is always very friendly, accommodating, and attentive. Pippa has grown up at Dogtopia and has now been with them for about 6 years. We will never go anywhere else! Previous ownership/management was great and the handoff has also been great as we have not really noticed any changes. Thank you dogtopia for helping to raise Miss Pippa!
The staff are amazing and so clearly really care about what’s best for the dogs. I love the attention to detail (cleaning practices, quick responses to questions, physical safety of the dogs including “time outs” when necessary, etc).
The only other thing that I would like to see is restarting the “play & trains” and other classes.
The staff is so friendly, and drop off/pick up is SO convenient! All we have to do in the morning is say, "It's time to go to school!" And the boys jump up and run to the garage door. That tells us they LOVE their friends and adventures at Dogtopia!