Love the staff, they make the place shine.
A few Administrative issues and operational things are in need of improvement, but still love the place and the pup does too.
Easy to schedule appointments via the Dogtopia app. Responses are quick. Facilities are clean. Associates are friendly. Bennett enjoys being at Dogtopia.
We're new to having a dog we can board. The team at Dogtopia Manassas worked to help with the trepidations of leaving Leo for extended stays- the cameras are a wonderful touch, as are the pictures and occasional check ins from the staff (my child's daycare doesn't send me this many pictures!)
He comes home tired, and happy.
We are thrilled to have found Dogtopia- but it's not about the building, it's the team inside of it taking care of our loved companions. They are amazing.
Thought it was easy to setup appointments. Friendly staff. Lowered my rating due to on arrival not having complete reservation information. Cost of Bennett’s stay and grooming significantly increased. Charged additional nail trim when already being charged for the works spa service. Did not realize that it was extra cost for quick nail powder, to stop nail bleed due to tech cutting into Bennett’s nail quick. That was not explained to me until after when I got home and looked at the two receipts. $60 for spa, $15 for nail trim. The staff also didn’t realize pickup date. It was put in my reservation and my husband filled out paperwork on drop off. We were still away when I received a text saying are you picking up Bennett? 15 minutes before the center closed. Saw the message after 7 no follow up was given besides no one available to answer my message.when I texted back the date we were returning and picking up Bennett. Hard to see what webcam was on to check on Bennett. Bennett is usually very happy at Dogtopia. I don’t usually have concerns dropping him off.
We have surrounded Dogtopia of Manassas with Staff that love dogs and show appreciation towards our pet parents. Thank you for allowing Tony to be apart of our family.
Thank you Jenna for trusting us with Virgil. He is a great addition to have around and cant wait to see you guys again. We love the Emotional support Possum!