Reliable, consistent, able to handle last-minute requests. My dog is always in a good mood when I pick him up, and I appreciate being able to check in on him via CCTV.
The staff. Everyone we have encountered at the front desk is happy, personable, accommodating and friendly. It appears they truly enjoy working with dogs and know my dog!
I like that the front desk knows what dog I am there for without me announcing it. It makes me feel like they really care about the pups and their people.