I like how organized and structured you are--the rules about pick up and drop off, the morning meetings you have about the dogs, the way (most of the time) whoever answers the phone can give me specific details about how Lily is doing. Taylor is always very knowledgeable and helpful! I enjoy the webcam, and like the way the larger dogs are in a different gym than the small ones.
Drop off/pick up times 7 days a week is great. My dog is always happy to come there and hang out for the day. I think she’s sad to leave.
The wait time is sometimes lengthy to drop dogs off- would be great to have more hands on deck when 4 or 5 people are waiting to drop off dogs.
Knowing that I always have a place for my dog to go if I need to travel. That she will be up and moving most of the day vs sleeping on a couch all day.
The staff!! They are so caring and attentive. They truly know each and every dog. I feel so confident that my dog is given the best care at Dogtopia Mt Kisco
I have had several emergencies in the last few months, and Taylor and her staff always assured me, "Don't worry, we've got you." And they did. Last minute stays while I was dealing with family emergencies, no problem. And whenever I check in on the webcam, my dog seems to be just fine.
I love that my pup can play with other dogs in a clean environment & that they have special floors that are good for their paws. I also like that they have fenced in outdoor areas.