The personalization and the attitude of truly caring for our furry family member. It is a leap of faith to entrust a "stranger" to be sure your pet is not harmed, unduly frightened, in a dangerous situation or not accounted for at all times in someone else's care. You all give the assurance that you will do all you can to care for OUR pet while in your facilities in whatever service.
Your groomer, Brenda, does a fantastic job with the grooming. But the fact that she takes the time to share minor mishaps or something not quite right that she noticed while grooming is so appreciated.... and, unfortunately, her care is the exception not the rule at least with most of the previous groomers we've used.
We've not used your boarding yet, but I love the hours and the extra care offered especially with potty breaks. I have long sought a facility with 24-hr. on-sight personnel without success. Your service comes very close, however.
Staff is friendly and always helpful. I like that Dogtopia is open 7am-7pm, which makes for flexible drop off and pick up schedules, and it has great daycare service complete with Webcam access to monitor your pet. I plan to also use their boarding service in the future.