The staff at Dogtopia LOVE MY DOG! I know he is well cared for and is always excited to spend time with his human friends and fur friends! My dog is normally timid around people so it’s good to know he trusts all the lovely employees!
My dog is very happy there. However, the communication between the office and pet owners should be more promptly. I sent my dog to the place at 715am and at 1015, i check on the webcam and find out that she is not allowed to play because the vaccine is not up date. First of all, i send the update document on March 18th. ( the test message is still on my phone). Secondly, if they find out , they should notify me right away so i can provide the paper again. Instead, they leave my dog by herself for three hrs until i figured out. That is very upsetting. I hope the office can improve the communications.
The people are friendly, the facilities are clean, and my pups genuinely love being at Dogtopia. I recently boarded two puppies between 1-2 years old for 20 days. I was concerned about how long this trip was and how they would handle it. While they benefited from having each other present, even the staff commented on how well they handled the duration. I think it is a testament to how safe and cared for they feel. I chose to bring them to Dogtopia because they were convenient and friendly. I board them there because it is a home away from home. Thanks for caring for my fur babies!
I had my baby Harley Bean there for a few months but have sadly withdrawn her. There were a few things that caused this desision. One due to her not having outdoor bathroom time she has brought that behavor home and has begun to use the bathroom inside and in turn our other dogs are following her. Another reason was I just did not feel she was enjoying herself. Everytime I would check in on her through the webcams she was always just laying there observing, she never seemed to really play much. The main final reason was the issue with fleas. I live over an hour from the facility and work another 20 mins from the facility and when I have to pick her up due to findinf 2 to 3 fleas on her it becomes an issue for work for me. I can not take days off or leave early without the chance of loosing my job. I understand the concern you have and while she is on medication to prevent fleas we live in the country and I can not look her over every morning after she jumps in the car to make sure there is nothing on her.
I did like the friendliness of the staff and the ability to look in on her while she was there. Anytime she went to have a spa day I always knew she would be pretty again (not her dirty country dog self).
I will recommend people to you I will just not be recommending yall to folks that live in the country only my city friends.
Thank you,
[NAME REMOVED]
Highly recommended!
Always a very high level of care and attention provided by the North Austin team. Our pup always comes out super happy and healthy from both weekly daycare plus recent extended boarding period. Very professional establishments, very happy to have found such a great place for our little girl.
The staff is so friendly and responsive. Upon drop off, Islay could not wait to go into the toy box! She came home with a smile on her face and tongue hanging out! Thank you Dogtopia!
My dog gets a happy look on his face when I tell him he's going to the "fun place." The staff have been really good about engaging with him during play dates. He was very shy when he started coming to daycare a couple years ago. Over time he's come out of his shell. He enjoys walking around the neighborhood with me and invites the neighbors to pet him. Whenever I need to travel it's a fun safe place for him to stay overnight.
My service not has been going to Dogtopia for several several years I am almost amazed at the cleaners of the place. They’re welcome that dogs under their train their owners receive every time you bring them. They are friendly happy to see everyone. They love the dogs. They respect their owners, and they provide a wonderful service by making sure that the dogs play are engaged, not just sleeping. It is a great pleasure for me to provide some of the issues that are so wonderful about Dogtopia.