All of your staff is kind to my puppy. They pay attention to her and all of the other dogs in their care. I love to watch her on camera. They really have done a nice job keeping her happy and safe.
My dog is very happy every time we go and leave. The staff is genuinely friendly and dog loving so I have no worries about her while gone. Even if I did, I could jump onto the Webcam and she's always playing or following the staff around because she likes them.
From the moment I called, the person on the phone was very helpful to finding time for me to take my dog in for a meet and greet. I met Tia that afternoon and she was so positive and had such good energy and greeted my dog with such genuine love and care. She showed me around the facility and answered all of my questions. On the day after I dropped my dog off for boarding, I went to look at the webcam (awesome amenity!) and I couldn't find him. I called to see if he was doing ok and Nick assured me he was in the room doing well and just off camera. In addition to his thoughtfulness on the phone, he took the extra step to text me a few pictures of my dog having fun. I did not ask for that service-- he went above and beyond to make sure I was comfortable (which I already was) and give me an extra kindness which I was so grateful for. I will highly recommend Dogtopia to others for your human customer service and your attentiveness and caring for all dogs. Thank you!
I like the updates you get on your dogs. I like how the staff doesn’t treat every dog the same, or keep them on the same schedule if it does not work for them. Not every dog eats breakfast @7 am or gets up early etc. Staff is very kind and accommodating