We've been bringing our dog Charlie to Dogtopia Tysons for 3-4 years. This is the first time he didn't seem happy when we picked him up. Additionally, the extra food and towel that we dropped him off with wasn't returned. I called twice about this leaving a message once and talking to someone the second time and never heard back.
What can you do to make it right? Call me back to discuss but at a minimum find my belongings or reimburse me for them.
there has been a lot of new faces lately and the service isnt what it use to be. the prices went up which also didnt help. i've been going there for almost 3 years and i think im about at the end of my run. the amount of time it takes to get the dogs at the end of the day is getting ridiculous. and the professionalism of the staff has really gone down.
The bottom line, Angel, loves the place! She is a Lab/Golden Retriever mix, just turned 1 year old and full of endless energy! She spends the day interacting and playing with the other dogs and comes home exhausted! (Which is a good thing!) The staff is extremely friendly, they all love dogs, and Angel gets excited when she knows she is going to Dogtopia! We are able to watch Angel throughout the day on the web cams. This brings real peace of mind knowing she is having fun and being well taken care of!! I highly recommend this location.
I sent my housekeeper to pick my dog up and she was given the wrong dog to bring home. She thought it didn't seem like our dog but they are both black labs and look very similar so she brought her home. This is not the first experience I have had when you all have confused my dog with another: I have come to pick the dog up after a bath and the wrong dog was bathed. You all need to come up with a system so that the employees can distinguish the dogs one from the other or leave their original collars on. It is very disappointing.
Our two dogs LOVE Dogtopia! They eagerly run into daycare, and come running out happy and exhausted. The staff at Dogtopia take great care of our dogs. They are friendly and genuinely care about them. We highly recommend Dogtopia of Tysons Corner!
Recently boarded my dog for 10 days while our family was on vacation. Liked Dogtopia mainly because everyone seemed to be "dog people." Used the Dogtopia Cam several times to check on our dog. What disturbed me was that at no time did either of the two attendants to the Romper Room ever show any interest in the dogs. The only time I saw either attendant interact with a dog was to grab one by the collar and shove it in a crate if it nipped at another dog. Never saw anyone touch/pet a dog at any time. One seems to prefer pushing a broom around for no apparent reason other than out of boredom or to keep the dogs away from him. Never saw one use a pail when mopping urine; just swirling the urine around so it would dry faster, I guess. Most of the time it seemed that the attendants preferred to hang out at the end of the room where they were out of sight of the Cam, probably so they could stare at their cellphone (could see their feet didn't move). I was told being a dog person was a requirement for working at Dogtopia. You must be having trouble finding suitable people. In any case, after 10 days without affectionate human contact, my dog has not left my side since coming home. Makes me uncomfortable leaving him there for boarding; don't want to traumatize him. Dogs need human contact for reassurance, especially when their people leave them for extended periods. Doesn't take much; they can sense good will.