I can bring my dogs for daycare without having to make an appointment. They treat my dogs very well when they are boarding and are good about accommodating their quirks...from my 16 year old needing frequent breaks to the 5 year old foster who has a habit of escaping everyone is safe and healthy. Love the video cameras. Helps me to check in and ease my pangs of guilt for leaving them when I go out of town.
My dog was a rescue, and though she came to me very friendly, she was also painfully timid. I know that her first couple of months going to daycare were hard for her, but it was only a matter of time before she was pulling me out of the car to go in! She now loves going to "camp," and I love that the staff all recognize her by name, and seem to really care about the dogs. :)
My dog came back home with dirt still in his ears after the ear cleaning. My dog had multiple scratches on his face, a split dew claw nail that he was licking like crazy, and a scab with a bump on his head where he had clearly bleed. I was just incredibly concerned that no one made mention of the fact that they noticed these things. I had to take him to the vet the next day where I had to spend $200 to address his daycare injuries. Additionally, I like the webcam feature, but it is grainy and incredibly hard to tell which dog is yours.
Service, friendliness and definitely management isn't what it used to be. We've been going to Dogtopia Tysons for over 2 years and have definitely seen a change in the past 6+ months. Our dog stayed over the super bowl and other big events and we never received the pictures after asking multiple times (were never told in the first place). Things have gone missing then found later when he's been there for boarding. Worst complaint we had before was the quality of the cameras. Not nearly as impressed currently.