Our dogs love coming to Dogtopia. When I say "let's go see your friends" they run to the door so excited. When we go in they want to run down the hall to get in. Everyone there makes them feel so loved and special - who wouldn't want to spend time there!
I like that you call and want to be sure that we are are on the same page for the grooming and that it will be extra since it has been so long! When calling to make an appointment, you try and work my dogs in .
Everything ~ seriously ~ The staff are excited to see my dog and call him by name; the staff are consistently polite (which may seem like a given, but truly, it's not that common in my customer service experiences - actually very rare); and most of all, my dog LOVES going to Dogtopia! He gets so excited when we are driving and he realizes where we are going; he pouts on days I pick him up early or if he has to miss a day; if the environment wasn't a positive experience for him, then he wouldn't be so excited to go (and mad when he doesn't go). I also love the variety of products in the store. We recently bought some Fromm dog food because this was rated as one of the best foods for bulldogs. We have not been able to find it anywhere in Waco. I love the spray used after he gets a bath, the adorable little handkerchief he always has around his neck, and the report cards. Last of all - I love the creative games, contests, 'special days' that are planned for the dogs.
The personal attention the staff provide to NERVOUS pet owners going through separation anxiety. This was a traumatic experience for me (took me back to when I left my child at day care--child and mom survived! and in this case DOG & mom survived!) Appreciate the report card Tippy brought home...not the dog report I was expecting. It was wonderful being able to check in on the ODOGGY APP.
SUCH a wonderful, friendly management and staff. Keep up the good work.