Gibbs had a wonderful time playing and making friends. I loved that I could check on him with the cameras any time. When we first toured the facility, I noticed how clean it was and that there was no chemical smell. Every person seemed happy to be there and appear to truly enjoy being around dogs.
From the front office to the daycare rooms every canine coach and manager has shown complete dedication to their job. The daycare and spa services are fantastic! The flexibility of days and hours make it easy for me to drop-off and pickup.
Personal communication (great customer service) and love for my pet. It’s great to have the flexibility to pause the payments. My only suggestion is to make the dogs play more. Most of the time they are just there, only a few dogs engage in play by themselves.
Ms. Jubilee at the front desk is so sweet, genuinely seems to care for your dogs, she's very knowledgeable and accommodating. I'm hoping my dogs can get some good socialization when they visit.
The staff is friendly and Boss loves coming there. We have not had major issues. We bought him in for an extra day this past week and requested a bath and teeth brushing. The new staff person on duty was very pushy, almost insistent about a tip. We found this a bit annoying and decided not to leave one. We understand tipping and have never encountered this in the 8 months we have been coming there.
EVERYTHING! We love the Friendly and Professional atmosphere. Pricing is fair and reasonable. All of the employees are super Kind and Attentive to our Mini Cockapoo, Hank Aaron and us. Hank can’t wait to get inside when we pull up to Dogtopia! It’s like having a second family.