Friendly staff, good web cams, my dog loves it.
However, I was watching today, and the room attendant kept grabbing dogs collars and forcing them to sit every time they started to play. I understand not letting them play too hard, but this didn't look very extreme. Almost any play was being blocked.
We have been bringing our dog to Dogtopia for daycare for the past 3 years and are so impressed with the great service and quality of personnel that Dogtopia hires. We're provided feedback about our dog's day when we pick her up and they're incredibly helpful with any minor dog behavioral problem we may have faced. They provide tons of exercise in a supervised, safe environment that our dog loves!
The place needs to redesigned and upgraded. I understand that it is under construction but this has been going on for sometime and the other dogtopia's are beautiful. Also, sometime my dog is put in a crate and the trays are used to cover all 4 sides so she can't see. I don't know if this is punishment, but I don't appreciate that.
You took excellent care of my dog - administered medication and understood vets and emergency contact instructions. I was very comfortable that my dog was in good hands while I was out of the country. You also went above and beyond in helping me coordinate pickup when I returned. Good job and thanks. Lynette was great.
You didn't return our dog bed, dog toy, or extra food. You also didn't return the reusable "home goods " bag we sent it all in. I can understand that you were busy over the holidays but I do expect you to be able to keep track of supplies that you requested we send in.
I wasn't allowed to tour the facility when I brought my dog in for her "friendliness" evaluation. I won't leave my dog somewhere I can't fully inspect. AND I was charged $15 for the evaluation. That is a ripoff to me.