I like knowing that while I'm at work, my dog has the opportunity to be with other dogs interacting/playing/being active instead of just at home and alone. I trust this business and the employees of this establishment and know that while my puggle is there, he is in good hands. He always come home tired but happy. I also enjoy being able to at work seeing him in one of the rooms through the webcam.
I love the room attendants, but the current management seems more interested in profits than the dogs, and I find that off putting. I keep coming because the room attendants are great, but I'm not sure For how much longer. Something just doesn't feel right.
There have been miscommunications between phone calls and what actually happens - we have called and asked to have our dog bathed or nails clipped while she is at the facility, and when we pick her up the message was never delivered.