Excellent. Won’t go anywhere else!!! Have been going there for about 15 years and refuse to go anywhere else! Period. Provide the best service of any car dealership/service department I have ever dealt with. Mrs VanArsdale is by far the most valuable asset Don Franklin has!!!
Jen is absolutely amazing and provides awesome customer service and is always on top of things! Honestly she is one of the main reasons I utilize the service department there!
While in a vacation in Bardstown, KY our 2020 Silverado 1500 Duramax suffered a catastrophic transmission failure. We were stranded and needed to get back home to GA. Then we met Lauren. She checked our vehicle I. And assured us that they would take care of the problem. Lauren provided a ride to the rental car location. She kept us informed and handled the warranty for the repairs. They even performed a maintenance issue and save me thousands. I wish we were closer so I could do all my auto business with Don Franklin from new purchase to repairs! Jim and Laurie Hodges Hartwell, GA
Friendly. Dependable. Great service. I do wish it didn’t take so long to get in. And was very disappointed to find that there is 3% added to my bill when I use my credit card. That’s just part of doing business.