Jenna went above and beyond saving me lots of money as I had no memory that I had the extended warranty, and it didn't initially show up. But she looked into it and got the majority of all of my costs covered. Also, there were two items that we were going to shop elsewhere to purchase.And in the long run turned out that the prices were absolutely as competitive at don franklin, and so we decided to bring the car back and let don franklin take care of all of the needs.
Everyone was professional, and friendly. That wasn't the first time for me getting service for my vehicle at Don Franklin in Bardstown, so I'll say the service has been great every time! 👍 Job well done!
It’s took about a month for me to get in to get my car checked out, but the employees there areVery friendly… Jen was awesome very polite very informational. She kept in contact with me to let me know what was going on every step of the way she is a very good worker and so down to earth I will definitely be back customer service like that is hard to come by. I have bought two cars and a truck-from this dealership only because their customer service is outstanding!
Excellent. Won’t go anywhere else!!! Have been going there for about 15 years and refuse to go anywhere else! Period. Provide the best service of any car dealership/service department I have ever dealt with. Mrs VanArsdale is by far the most valuable asset Don Franklin has!!!