The service staff is friendly, respectful, very informative, always punctual and anxious to help with and handle any vehicle service need I encounter. I HIGHLY recommend Don Franklin's service department.
Lonnie Reppert
Manager, CEO
Reppert Funeral Home Inc
Berea, KY
Great selection and pricing. Our salesman, Tracy Whitaker, was nothing short of amazing. Patient, assertive, detailed, kind, helpful, professional, everything we were looking for in someone to help us find our new vehicle. Give this man a raise and some praise! We will definitely be back to do business with Tracy to the future. Thank you!
Service department is top notch. All of the guys who work there are polite and friendly. The lady on the phone always is too. I am not happy about the 3% charge for using a card, but that is my only complaint.
Fast friendly service . Discussed what they were going to do and why . In our case it was changing air filter and cabin filter in order to keep the Don Franklin bumper to bumper warranty.