Don Franklin Columbia Ford Facebook Twitter Googlemaps

   2486 Reviews
576 Hudson Street
Columbia, KY 42728
888-441-0513
Visit Website

Recent Reviews:


Friendly and easy to talk with. They don’t pressure you and call all the time
Report a concern

They go above and beyond
Report a concern

Salesman very responsive
Report a concern

Adam Capps was a great salesman to work with! Honest, helpful, and patient.
Report a concern

Everything!
Report a concern

Very friendly courtesy staff great vehicle selection
Report a concern

Very nice and friendly. Was super helpful.
Report a concern

The dealership has very kind, helpful people and addresses, answers all my questions and concerns. Has always given me a great deal on my vehicles and just an all around good dealership!
Report a concern

Everything! Excellent customer service. Every employee I have ever came into contact with is so helpful. Don Franklin is the only car dealership I do business with.
Report a concern

Salesman anxious to please us and sell us a vehicle.
Report a concern

We were treated with respect and we were not pressured during the duration of purchasing our vehicle. I think the true opinion of the dealership will occur if we have any problems. Hopefully we will receive the same courtesy that we received during the purchase. But we certainly hope not to have any problems with the vehicle.
Report a concern

Service is efficient and accessible
Report a concern

The Don Franklin sales team and service department is always friendly, attentive, and always handles what few problems we encounter. We have purchased our last 6 vehicles there.
Report a concern

Great service and good guys
Report a concern

They do a good job and the service department check everything out when they do my oil change
Report a concern

Excellent price and service!
Report a concern

This dealership goes above and beyond everything they do
Report a concern

Best buying experience I’ve ever had! Had a deal done over the phone in less that an hour. Drove from AL to KY and was in and out with my new vehicle in less than 40 minutes! Thanks to Ross and the rest of the team!
Report a concern

Service was completed as planned with open discussion on solving a tricky problem. We came to a good conclusion. Service techs were super knowledgeable. No pressure. Just good ol’ straight talk. I drive over an hour to come to this dealership for service. It’s worth it.
Report a concern

Good service done on time
Report a concern