Don Franklin Columbia Ford Facebook-24 Twitter-24 Googleplus-24

   476 Reviews
576 Hudson Street
Columbia, KY 42728
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Recent Reviews:

Customer service

Adam Capps. He was my only reference point to gauge your dealership. However, he assured me that it's all part of how the Don Franklin group does business. If that's truly the case you guys have a winning business strategy. He was very informative, eager to work with me on different options, and most importantly never pushy. I've heard many stories of how the tone of a dealer changed once they knew you were eligible for X plan, but this was not at all the case with Adam. When he brought me my truck and when we finished paperwork he still spent the extra time to show me all the great features my truck had. It was probably the best buying experience I've ever had from start to finish and I'm not always the easiest person to deal with. Thanks again

Great cars &Great staff 👍.

Excellent purchasing experience. James Geralds was the ultimate professional and very patient and thorough. Truly an important asset to this dealership. The truck purchased was driven about 500 miles delivered to my residence in South Carolina. Duane the driver was an awesome individual who took good care of the truck in transit. Again I would purchase from Don Franklin Ford Inc again with no reservations. I thank James Geralds for a pleasant buying experience and a very very competitively priced truck.

Prompt, efficient and affordable service!

Very friendly and helpful. Adam Capps did an awesome job.

Friendly easy going staff! Adam was great!

I like the fact that it is locally owned.

I like everything about the dealership so far nothing has went wrong they did everything they said they would

Have a 2017 Ford Escape that we are keeping. Just bought 2020 Ford Edge but still waiting to get it. Trailer hitch being put on. Only complaint is dealer is too far from where we live Campbellsville

Honest polite courteous good people to do business with.

Adam found the perfect vehicle for us! They were nice and courteous and very accommodating!

As a repeat customer, Don Franklin Auto has always treated me, and my family, with the utmost respect. They have always gone out of their way to cater to us and make our purchasing effortless. They stand 100% by their sales. They are friendly, professional, and honest.

Friendly sales rep Product was delivered to our home Willingness to negotiate Car was as described As a woman, I felt respected even when I asked questions that might seem silly to most men

Friendly and honest owners.

Perfect customer service. No hassle, haggle experience. Was able to negotiate a fair price quickly and respectfully. No gimmicky sales pitch or stories. Could not ask for a better experience. The car was in great condition inside and out. Adam was great. Very fast responding to questions throughout the car buying process. The rest of the staff were nice as well. Felt like a great family environment in the dealership - which stood out compared with the other handful of dealers we've been to. Don Franklin will be our first choice from now on. I've already recommended my family check you all out the next time they're in the market for a car.

You are always treated like family at Don Franklin Ford. They make sure everything is right and you are satisfied. We have been doing business with them for twenty years. Donna

I appreciate the honesty while doing my vehicle shopping through don Franklin. I did price shopping at a couple different Don franklins and both were very polite

Friendly and fast. Super nice folks. Totally worth the drive from Elizabethtown! We’ll be back for sure.