I representative call because I expressed dissatisfaction. She was articulate, professional, understanding and very helpful.
Custom service means a lot.
Thank you
[NAME REMOVED]
I was happy to hear from Rachel that my e-mail had been acknowledged and that I would be reimbursed the $800 that was promised for my damaged gutter. She apologized that my problem had not been resolved sooner. Again I'm just pleased that Downeast Energy is a company that listens to its customers.