Tom, Ben and crew are extremely knowledgeable and professional. You get much better service here versus going to a bigger outfit that has a bunch of kids working in their stores.
Good quality, helpful staff, willing to also use old bicycles to make this activity possible for those who cannot purchase a new bike. Could use a little more variety for accessories.
Fast and inexpensive service. I could probably do most of the work I come in to have done, but it’d take me 4x as long and I’d get twice as dirty—a fair trade I think.
You always get my repairs done as soon as I bring my bike in the door.
And always are done right the first time.
You surprised me more than once by getting parts in faster than expected.
The entire staff is friendly
I'm eager to get up on he bike after a very long extended absence. I have to take care of replacing some personal riding equipment before doing so. It may be a week or so before the ride actually happens. Thanks for timely servicing of the bike. Probably will be checking in on some of the other needs.
[FIRST NAME REMOVED]
The best customer service! Every time I walk into the store, I am remembered and greeted like an old friend. What started out as a bad day with a flat tire turned into an uplifting and positive experience. My tire and tube were replaced within minutes and I was on my way. It doesn’t get better than that. Thanks, guys!
I like the friendly, fast service. All the guys at the shop are always so pleasant and fun to chat with and have always fixed up our bikes for us quickly and have us riding smooth again!
The staff is very professional on how they conduct themselves in the workplace. Super quick to get my bike diagnosed and serviced. Super friendly and helpful when it came to any questions that I had about my services