FAST, KNOWLEDGABLE, FRIENDLY SERVICE! My electric bike had a flat rear tire, and I arrived at the shop close to closing time, expecting to leave the bike a few days. But they fixed it right away! I was in and out in about ten minutes, even though a rear wheel on an electric bike can be complicated. Downtown Bicycles really knows their stuff!
Very welcoming! My first time coming in and the employees were nice and asked what was wrong with my bike. I was out within 10 minutes! Good and quick service!
As a first-time customer, I was impressed with the ability to fit me in last minute, based on a simple fix the technician saw. Also, the pricing felt reasonable, and there was no attempting to up-sell me on additional services.
I am an avid biker but my bikes have been in storage and each has some repair issues. I have been walking in Northfield thinking about getting my bikes going so I would be more mobile. I went to college here and have found myself settling back in town - I thought to myself 'this looks like a pretty good bike shop' - I happened to be walking downtown just a few days ago and thought what the heck - it's a nice day, the bike shop is open let's see what this is all about --- I came in and Tom was the most generous and spot on person I could have hoped for. They have a great selection of accessories for any biking needs and what I thought was most helpful was when I mentioned my situation and bikes I had through my life and in storage Tom didn't try to sell me the top of the line thing to make a profit - he immediately had an image for what I wanted and it ended up perfect. Doug was getting everything ready lights lock computers I was in and out with some of the best services, products, and great lived experience - I can't think of a transaction on a human and equipment level that could be any better 11/10 stars would recommend
I absolutely love that Tom and his staff are so efficient, so helpful and so good at what they do. I have had my bikes fixed, tuned and diagnosed several times and I trust them with how they keep me safe (and smooth)on the road.
I also love that they are a small business, locally owned and operated and they add such value to our community- They will do you right with your cycling needs.