The staff is the best; always so friendly and attentive. The facilities are great. the equipment is always in good working order. The best thing is the camaraderie amoungst the staff and members.
New employee need to go though a dealing with members needs and wants. All employees need to answer the properly here's how the phone should be answered good morning or afternoon or evening this is the downtown ymca Bob speaking how can I help you . All employees need to go through a employee customer service course.
Everything. The gym, the pool, the sauna. The fact u have swimming lessons for my kids. You have family packs so that my whole family can join. Everyone is nice, kind, and respectful.
Being able to swim and work on my aqua therapy. Because my disability has worsened as I have aged…. Water exercises is the only way for me to get meaningful workouts.