I’m an armed forces veteran, ex deputy sheriff, among other careers. All my life I’ve participated in sports.
So I’m accustomed to the locker room practices. In a way it’s part of my ancient DNA.The comaraderie that my ancestors built. Past down to me. Allows me to enjoy the experience I get from places primarily like the Downtown Y.
I usually use the YMCA in Liverpool New York and I don’t drive I take call a bus and I haven’t felt like going to Liverpool just to go swimming, so I decided to try downtown Location and I find it very convenient and the staff are great. Hopefully I can utilize the other equipment.
The staff is the best; always so friendly and attentive. The facilities are great. the equipment is always in good working order. The best thing is the camaraderie amoungst the staff and members.
New employee need to go though a dealing with members needs and wants. All employees need to answer the properly here's how the phone should be answered good morning or afternoon or evening this is the downtown ymca Bob speaking how can I help you . All employees need to go through a employee customer service course.