Excellent customer service. The guys who moved me were fast, efficient, and a pleasure to work with. I commend your company for your excellent training of staff in customer care all across the board. Thanks for making this move less stressful!
The team was great, however it would be very beneficial to train the leads of the team to actually be more authoritative - develop the load and unload plan, direct the team members on where to go/how to package, be more direct with their instructions to keep folks on task etc. There was a decent bit of standing around or wasted time on wrapping a single item for 15-20 mins+ due to unclear direction.
Your overall attention to detail was very impressive! The two young men that you sent to us were very polite and made sure to ask me about the placement of every item when unloading my uhaul which made unpacking very convenient after a long trip from TN. I will definitely hire you guys in the future.
The two man crew sent to my house could not have been nicer. They called to let me know an estimated arrival time and arrived at that time. They were helpful, considerate of my house, efficient, and friendly. I felt very comfortable having them here and was very pleased with the service I received.