We went to East Coast Bicycles in Norfolk Virginia to purchase to bicycles for my wife and myself. The people at the store were very knowledgeable, provided us with advice for model selection and also gave us ample opportunity to test ride the bikes we were interested in. Will absolutely visit again for bicycle accessories or future bikes.
The staff was very friendly and knowledgeable. They also helped provide information and a quote, needed, by my insurance company, to replace two stolen ebikes
My first bike purchase in many decades. And it was one of the best overall buying experiences I have had in a long time. Our sales rep, Elijah, could not have been more helpful, knowledgeable, or courteous than he was during our visit. He was everything but the “pushy” salesman that we buyers hate to have to deal with. He spent probably close to an hour assuring that we would ultimately purchase the best bike for our anticipated needs.
This is a quality bike shop and should be your go-to place for sales and service for all types of bikes.
Elijah provided truly exceptional customer service. When our order was delayed, he called and personally provided an update and the option of a refund (he remembered that we were heading out of town and hoped to have the parts before we left). In the end, the parts arrived before we left. This level of customer engagement is what will keep us coming back. Thank you, Elijah!
Pretty much anything I would need is in your shop. The service and sales staff was courtesy and professional. .. Especially for me who doesnt know a lot about cycling. My wife was very pleased with how well her MoonCool trike was assembled.
Great service and very helpful. Didn’t try to sell me on anything I didn’t want. Even installed my accessories before I left, saving me time. Will definitely be coming back.
I stopped in for improptu services this week after trying to assemble a bike on my own (mistake). The team here was so friendly, helpful, and kind. They fixed up the bike and were so gracious about me just popping in needing help. They were knowledgeable and friendly - I would recommend East Coast Bikes to anybody looking for a quality, locally-owned bike shop.