Elijah provided truly exceptional customer service. When our order was delayed, he called and personally provided an update and the option of a refund (he remembered that we were heading out of town and hoped to have the parts before we left). In the end, the parts arrived before we left. This level of customer engagement is what will keep us coming back. Thank you, Elijah!
Pretty much anything I would need is in your shop. The service and sales staff was courtesy and professional. .. Especially for me who doesnt know a lot about cycling. My wife was very pleased with how well her MoonCool trike was assembled.
Great service and very helpful. Didn’t try to sell me on anything I didn’t want. Even installed my accessories before I left, saving me time. Will definitely be coming back.
I stopped in for improptu services this week after trying to assemble a bike on my own (mistake). The team here was so friendly, helpful, and kind. They fixed up the bike and were so gracious about me just popping in needing help. They were knowledgeable and friendly - I would recommend East Coast Bikes to anybody looking for a quality, locally-owned bike shop.
Always helpful in service and providing what you need whether its in stock or to order it.
I've shopped at East Coast Cycles for more than 20 years now - it is always my "go to" when I need something. They've been helpful and always considerate of price-points: not pushing the high-dollar goods to make a sale, but making sure you get the best deal for reasonable prices.
I needed to replace a bicycle wheel/rim. I was greeted right away and the polite young man went to the back and brought out exactly what I needed. In and out in 5 minutes!