Bicycle and Accessory Product knowledge and availability. Bicycle usage opportunities, area bicycling activities. Bicycle Service knowledge and skill. Friendly, helpful and available employees.
Very fast turnaround on a tuneup for a bike I brought in last week. All the employees are knowledgeable and super friendly. It is a pleasure to talk with them.
Exceptional service. Walked in and was immediately greeted by Harry, who took down my info.
Then Jeff weighed in on a complex issue regarding my bike. Very honest and to the point.
I agreed to tentative 2 hours of labor understanding that it may not fix the problem.
A few days later, I received a message that the bike was ready for pick-up.
I was only charged for one hour.
I hope that the new management will keep the good reputation.
Trek, if you are reading this, give those boys a raise so you can keep them. Hard to find such strong work ethics these days!
Recently had a small failure on the frame of my EX-7. Not only did they warranty it but the upgraded my frame and has the bike ready in under a week. Great group!