Employees knew the products very well, were very friendly, not overly pushy about selling, and were happy to let you try a variety of equipment. They also have a good diversity of equipment and products in store.
Initially I had taken my very well worn 1989 Stumpjumper to the shop to once agin replace everything that needed to be replaced so it would be rideable again. Brian assured me he could make it happen, and two!!! Days later I was gifted with my “new” bike for a price that was astonishing low. He did what he promised, and I am grateful.
I had also told Brian how much I disliked my new bike, especially how wide the handle bars were. I explained that they had been cut shorter at the shop I purchased from, and even after an hour long fitting, and my complaining, was told the bars couldn’t be narrowed anymore than they already were. Brian’s response “why? We can narrow them to whatever you want”. Brought that bike in a few days later, and after a very quick turn around again, I was blessed with a bike which I used to dislike VERY much and now am very happy with. I had told myself I had wasted nearly $2G that I wasn’t going to ride, but the staff made me change my mind.
Not really sure how to say thank you in a big enough way, other than to have others read this post and trust the folks at the best bike shop I have ever encountered ( been riding over 35 years on an almost daily basis). Perhaps I should add a plate of warm cookies?
I brought a bike in to be serviced that I purchased years ago from another bike shop.
The bike was worked on and is better than ever!!
I look forward to returning for other accessories for my bikes- bike trainer, bike carrier etc.
All my questions were answered respectfully.
I love dropping by and talking with the staff!!
[FIRST NAME REMOVED]
Everyone I encountered was super knowledgeable, kind and truly wanted to help me get the right product for my needs. I appreciated their honesty with no hard sell tactics. They weren't scared to get their hands dirty and take the time to show me and actually mount my bike rack (teaching me along the way) and even take it back off my truck this fall. They are great and passionate people who own and work at Easy Riders.
Incredibly helpful and knowledgeable bike staff. They will take as much the time as is necessary to set you up with the right bike and equipment. They made the bike buying experience a lot of fun and allowed us to take various test rides.