Mike was very helpful and answered all my questions. Very good customer service. Was aware of what I wanted, and was willing to spend, and came up with a nice bike for me.
We came in for a tune-up, and everyone in the service department was friendly, attentive, and informative. They were also hustling, which made me happy to wait my turn.
Had a gray experience with the stow store. That said, in this day and age why don’t all the stores communicate with each other seamlessly?? Ent to exchange something I bought at stow in n Olmsted. MAJOR HASSLE.
Frank was extremely helpful each time I visited, showing me bikes in my price range and types i wanted, taking time to explain differences, pros and cons. His helpfullness and thoughtful comments made this one of my best Eddy's shopping experiences. I want to thank him for a job well done. I'm excited to have my new Trek carbon bike.
I can't say enough how incredibly impressed I always am, after dealing with the service department staff. Always take the time to listen and fully understand what needs to be done and discuss all of my options. I highly recommend the service department at Eddy's.