Brian's customer service is fantastic! He took the time to verify the unusual tube/tire size my 40-year-old road bike requires, made jokes with my daughter and I about bells and coffee and even verified the price of a part I had no intention of purchasing the day I was in the store. I will definitely return to buy that derailleur later, and I'll head straight for Brian every time I see him in the store.
I brought my trike in to be checked over and everyone was so helpful. It was a great experience for someone my age. A Young man helped me get it out of my car and when it was repaired another young man helped me get it back into my car. The cost to have it looked over and repaired was great. Some places wanted to charge me several hundreds of dollars to look at it. Thank all of you at Eddys!
Amazing customer service! Very knowledgeable staff, thanks so much Chris and Frank! Wonderful selection of E-Bikes. Eddy’s feels like you are shopping with Family. We highly recommend. We love our Denago High Rollers and the experience purchasing them.
There was a queue at the maintenance counter. It seemed like there was only one person working it for several minutes eventually another person came to help out. Overall the store wasn't busy so not sure why that bottleneck existed.
my beautiful Trek FX4 came off my rack as we left Delaware and into Pennsylvania...tight, two lane interstate traffic @ about 65 mph...its FIRST bounce was a direct hit to the saddle and on the SECOND bounce, the bike bounced about 10' in the air, and the panniers rack took that hit before landing in the berm. thank God no one following me was injured or worse...the handlebar mirror, saddle, handlebar grips and pannier rack were the collateral damage.
Brought it in to the Stow service department and picked it up yesterday...the new parts and a minor tune up and it's like the day i bought it. Trek product team thought it was an amazing story but the real story is the confidence one should have in these people who take an unfortunate and turn it into absolute joy! Great job, everyone!
We have been coming to Eddy's for years! And we are never disappointed. They do not try to sell you, they try to inform you to make the best decision for you! I always feel more informed leaving than I did when I arrived and always happy with my purchase! I wouldn't go anywhere else!