I love the fact that you are open later in the evening and it is super easy to make an appointment online & also via telephone. Every time I have been there everyone is very nice & provides excellent customers service. My only complaint: I wasn't able to schedule a longer appointment with Marilyn, she is amazing!!
I liked that the overall tone of elements is casual, polite, and relaxing. I did not feel pressured into purchasing anything, but when I asked about the membership I was given thorough details. I particularly appreciate the cancel at any time policy. Also, I went in for a relaxing massage and that was exactly what I received. Thank you!
Personnel very friendly and informative. I'm currently a massage envy member for 8 years but because of price increase and cancelling our appointments at the last minute I've decided to quit. Their customer service is bad. I'm hoping Elements will be much better.