convenience of booking online
great therapists
always the best front desk staff
the heated neck wrap while waiting and the peppermint patty
always impeccable treatment rooms and guest areas
the option to use member sessions for both skincare and massage
I appreciate that the team expects me, knows who I am, and makes note of my preferences - like that I prefer lavender aromatherapy, and I like the breast pillow for my massage.
Gabrielle showed me how to adjust the headrest so that it's where I want it - I really appreciate that.
Last week I had Otis, and I don't think he'd worked on me before. He obviously made an effort to check my file, because he already had the breast pillow on the table. Those small touches make a big difference. I have had Gabrielle several times, and so was nervous about changing therapists. Although Otis had a different technique, he did a fabulous job, and had just the right pressure.
I had a new therapist at Elements in Concord. Leah was great. She listened and adapted to what I spoke of concerning my body pain, pressure levels and was very kind throughout. So… thank you!
I’m also a massage therapist and to know that someone else cares and is adaptive to needs is a huge relief.
Beautiful comfortable waiting area, front desk help is very accommodating and proficient. Therapist Kara, is absolutely outstanding. She checks in periodically about the pressure, and seems to instantly know what areas need attention. True professional
We love the massages, but what makes it even better is that you go out of your way to try and schedule us with the people and massage-types that we prefer! We are very much enjoying the experience!
Otis was awesome. He explained everything well and the massage was great. I was able to relax and he worked out some sore spots. Looking forward to my next one and would strongly recommend Otis.
Clean and relaxing environment. Everyone is very friendly and welcoming. The therapists that I have had are all very skilled and always check in throughout the massage to see if they can do anything differently to achieve the desired results.