The staff at every location I've been to is always very welcoming, the massage beds at the Fitchburg location are heated and can be raised up or down by the push of a button! I'm not sure if that is also the case at the Middleton location, but that's what I know. My massage therapist, Katie, has hands made by the gods. The last massage I received was from her and it was the beset massage I've ever had.
Receptionist at other location helpful and found a time that worked. Receptionist at Fitchburg professional in her greeting/info for first visit. Then Katy remembered each concern and incorporated into a very helpful massage. I will be back.