Very cheerful, nice and smart person on the phone when I made my reservation, who, when she heard what my problem was (a specific pulled muscle and surrounding area) recommended Chris, who specializes in that kind of thing, and he turned out to be great! I actually got him to skip all the "feel good", spa-type parts of the massage (sigh!) and concentrate just on this painful area, and it is already better after one go!
I like your reminders via text, emails of my upcoming schedule, invitation to come in if there is an opening, and last but not least is the front office person who took care of me saturday. Since I was a Desiree regular, she was very informative about the therapists I might be happy with in the future. Kim was very good and I will try her again.