This was my first time coming back after a year-long health issue hiatus.
I like the new decor and color theme at the St. Rose location: however, the new chairs were a disappointment as they're not very comfortable.
I was also glad to see the big water/ice machine was gone and I'm glad you still offer wintergreen lifesavers as they're my favorite.
Lastly, because I was inactive for a year, I needed to address some bookkeeping, submit a half dozen Spa Week certificates and change my payment source to dos after my treatment. I was extremely impressed with the female employee who sat on the left side behind the desk (I don't remember her name) with being so astute with helping me reconcile my account balance record and knowing how to generate an account services/charges printout, answer my questions, etc.
Cody was incredibly professional and did a wonderful job with my massage. He communicated my preferences with me and made me feel very comfortable. His technique was excellent and I felt very relaxed after the service. Additionally, the rooms and bathroom were very clean and inviting.
Flora is fantastic .. she listens and does a complete massage while still focusing extra time on the areas that need special attention, like calves. Thanks Flora!
My only gripe about the system in general is that one hour sessions are truly 45 minutes of massage (not 50 as stated in the paperwork). I have been to several Elements therapists about 6 times now, and they all start at 5 after the hour & stop at 50 past the hour. They should really go until 55 past. Thanks!
Excellent massage in a really great atmosphere! Basic but lovely spaces without the overly done chi-chi-ness of so many spas. Just what I was looking for.
I've been going to this location for many years at this point, and it's always an excellent experience, from the front desk to the vibe of the lobby and rooms area, to the therapists themselves.
Lovely, tranquil sitting area, preparing you for the perfect massage. The massage therapists are excellent and take the time to find out exactly what you need.