I love how clean and serene everything is the moment I walk in. The decor is always fresh and updated to the seasons, there's always water and mints for guests, the atmosphere is so peaceful and I love how many bonus and specials members receive. Best of all is Jen, who knew what I needed even before I did, and takes care of me every time I come in. I also like the emails you send out, telling who has openings that week. Very customer friendly, reasonable priced and I always feel great when I leave!