All the therapists are kind and skilled. I like that they all have their own unique methods and experience. The only improvement you could make is turn up the heat in the winter. I always have to get a hot pad and extra blanket.
The massage therapist was attentive to my needs and made sure the bed was heated appropriately, the aromatherapy wasn't too strong, the massage pressure was just right... it was a great experience from start to finish.