The kindness of the receptionists. The ease/comfort I felt with the massage therapist right off the bat. The massage therapist asking what areas I'd like her to focus on and then following through and focusing on those areas (sounds simple enough but sometimes people don't listen). Also loved the little review post-massage where the therapist said where she felt tension and gave little tips on how to encourage muscle release in certain areas.
The people at Elements Medford are the best! Friendly, knowledgeable, caring and informed. The owner truly cares about her employees and it shows! The massage therapists are well-trained and the place is super clean. I would not try anywhere else!!