I enjoy your membership and the wide range of add on services you offer. The expertise & varying styles of massage therapists you have has been helpful. Your location has also always been clean, welcoming, and tidy. Your therapists seem happy to be working there which is a plus.
The facility was conscious of COVID-19 precautions; I was hesitant about wearing a mask for the entirety of my massage but afterward I realized it hadn't bothered me at all and I had forgotten I was even wearing a mask because I was so comfortable. My masseuse, Rayana, was perceptive to my "key areas" that I wanted to focus on and she was personable and made me feel comfortable from the start. This was my first prenatal massage, and my first massage with Elements Massage and I felt safe, comfortable, and relaxed - I would highly recommend!
The massage therapist I have currently is wonderful, she understands sports and deep tissue. But massage therapists cycle through from time to time, it's never guaranteed that they will have a sports or deep tissue expert. However, everyone at my Elements location is so nice and accommodating, I really enjoy working with the staff in general. For something like a massage, people are usually booking them to de-stress and recover so knowing that we can rely on Elements at large, not just the individual therapist, to make us feel better is a huge plus. It's basic Customer Experience.