I have to be honest, I would have given a rating much lower than 10 after my previous visit to Elements. As a new associate member, I was very disappointed last month after my massage with Tim. I had sore muscles in my neck and shoulders for two days just trying to recover from the experience. I wasn't sure if that was normal for Elements so I decided to wait and see what it's like with a different therapist. My experience this month with Nathan was the complete opposite in temperament and skill. I felt unbelievably great after my massage. I will be requesting Nathan exclusively going forward.