The therapists are professional and provide quality massage without trying to upswell you on services you don't need or want. It's a relaxing environment with the exception of a crackly speaker in a couple rooms.
Everyone is friendly and welcoming. I see Darlene and she is intuitive as to what I need with a massage, especially considering I'm dealing with Lyme Disease. I also love that she incorporates Reiki. The staff is well rounded and I love the membership option.