The service is always great! Staff is friendly and the text function is an easy way to communicate when calling is not a priority. The massage therapists meet my needs and it’s nice when they remember you and your target areas, etc.
I must admit though, and I never like leaving bad reviews, but one therapist Jessi at the location off Holman, was very disappointing. I left very unsatisfied after my session with her when I had come in very sore and excited to work out the kinks/relax. I asked for a medium pressure (usually when I ask for this all the therapists do apply quite a bit of pressure that is just right for me) and explained my sore areas that needed extra work. Unfortunately, I felt like the whole time she was not catering to those areas or really trying overall with the massage. It felt more very light-handed with not a whole lot of pressure. It didn’t feel like a professional massage but maybe of a trainee or one done by a friend who didn’t understand the pressure points or muscles. She spent moments where she would just hold onto my calf for about 10 seconds not doing anything, which was odd, and with her sighs and lack of effort I could feel her head or heart wasn’t in it. I left feeling worse than I came in and it was definitely not a massage I was happy paying for. I hope it may have just been an off day for Jessi, but I will definitely not be booking with her again. Not sure if other clients have expressed their concern, but thought I would let you guys know.
I love my massage therapist. My life has changed since finding Rachel as my massage therapist. She really knows what she’s doing, and my body feels so much better after seeing her. Truly, my body feels so much lighter, and my posture is straighter, and I enjoy being in my body more when I am consistently seeing Rachel. I also appreciate that Elements massage makes me feel safe during the pandemic by taking a lot of precautions.
Josh was amazing. I was able to run with less pain and was able to nearly stand upright for the first time in months. I am deeply grateful to him for his acumen. the process of signing up was very comfortable and easy. The staff and atmosphere is so lovely and welcoming. I am excited to come back.
I really like how pleasant everyone is, from the front desk personnel to my session's massage therapist. This may seem silly, but I have been scolded by previous massage therapists about being tense, ignored by receptionists, and berated for not relaxing during a session. Hint: when a massage therapist crawls on top of me to stab an elbow in my shoulder blade, that is not relaxing.
I will be booking here again. I appreciate the time Brenna took to explain, to ask questions and to write a recommendation at the end.
Carolina is extraordinary! She gave me the gift of relaxation, as well as therapeutic benefits. She checked in during the massage for my feedback, which I appreciated. Next time I visit my daughter in Seattle, having Carolina for a massage on my calendar is a must.