I like that there is consistent staffing allowing for a 'relationship' and utmost customer service to members.
The massage therapists -- I love Jimena -- are very receptive to listening to specifics upon each visit as to what to focus on. The facility has improved its decor to be more spa-like (the front lobby water feature and orchid prints) which provides a 'zen' aesthetic that I appreciate.
Aromatherapy options are a nice touch as well, at a discount to members.
Emily, Melissa, and Jimena are great!
I like that they are always ready to please you. They ask the right questions before the massage starting with the receptionist, during (mostly about your needs and pressure) and after (both the receptionist and the massage therapist ask if there is anything that they missed, etc.). I leave feeling refreshed and relaxed.