This was my first visit to Elements, although my husband had been there a few times and highly recommended it for a massage. I wasn't disappointed. Kensie warmly greeted me upon arrival. The lobby was lovely and peaceful with comfortable chairs. My massage was with Matthew and, when taken back to the massage room, I was happy to see how professional and appealing the entire location was with "quiet" signs on all of the doors. Matthew was also very professional, attentive, friendly and caring and I immediately felt safe and secure in this new setting. I highly recommend Elements, and Matthew!, and I already look forward to going back. (and Kensie let me know they now have an excellent aesthetician at their location; an added bonus!) :)
Friendly, professional, helpful staff--in person and on the phone. My massage therapist is beyond excellent--very knowledgeable, great techniques, LISTENS and gives a massage tailored to my needs. Facilities are clean tastefully decorated; providing water, tea, face masks. Appropriate piped-in music for a peaceful spa experience.
Theo at the Pearl location is an incredible masseuse and healer. Huge props to them. I would return to Elements Massage specifically and only for them because they were that great.
Isa gave a wonderful deep massage. Heavy but not too heavy. She seemed to recognize my areas of concern and handled them with care.
I highly recommend Isa!
Everything was fabulous!
From the polite woman who called to make sure I did the forms prior and to confirm I knew how to find the spa, to Felix in the reception area, to Westin himself….all were professional and compassionate.