I have been a member for several years and really look forward to my monthly 'reset'. I build up considerable tension in my body - think forearms, IT band and shoulders - and the relief that I get is amazing. While it is a privilege to be able to afford it, it's therapy more than luxury. When I have to miss due to schedule, I really feel it. I consider my monthly massage as one of the most important things I do for my overall health and well-being!
Sabrina is THE BEST! She is the reason I have retained my membership all these years. There are no other therapists on staff that I'm interested in seeing. Also, a 50- to 60-minute appointment just isn't enough time...the longer options are one of the highlights of membership. I'll share some constructive feedback...the scheduling process is REALLY frustrating. I used to be able to book ahead up to 6 months. Now I have no idea when the 'window' for scheduling new appointments is open. I don't have any future appointments scheduled...if I check online or call the studio, I'm not able to book anything. I don't like the idea of paying a monthly membership fee when I can't make an appointment and I have to keep logging into my account or calling the studio. It's not very customer-friendly. I'm considering canceling my membership but would welcome the opportunity to speak with management to see if there's something I'm not doing correctly! Above all, thank you.