Sabrina is THE BEST! She is the reason I have retained my membership all these years. There are no other therapists on staff that I'm interested in seeing. Also, a 50- to 60-minute appointment just isn't enough time...the longer options are one of the highlights of membership. I'll share some constructive feedback...the scheduling process is REALLY frustrating. I used to be able to book ahead up to 6 months. Now I have no idea when the 'window' for scheduling new appointments is open. I don't have any future appointments scheduled...if I check online or call the studio, I'm not able to book anything. I don't like the idea of paying a monthly membership fee when I can't make an appointment and I have to keep logging into my account or calling the studio. It's not very customer-friendly. I'm considering canceling my membership but would welcome the opportunity to speak with management to see if there's something I'm not doing correctly! Above all, thank you.
I like the friendly staff at check in and check out. I like the ease of the membership program. I also appreciate being able to go to multiple element locations, as I travel for work often.