It was incredibly easy to book an appointment. The late hours allowed me to come after work. I never felt like I was keeping the staff there late because of my appointment (even though I probably was). Everyone was friendly and made me feel comfortable the entire time.
I have been a member of my local Elements from the beginning. I have a wonderful massage therapist - Angela - who knows how to find all of the knots in my shoulders and back and gets them worked out. The facility is welcoming, well cared for, and clean. I highly recommend Elements.