My massage was excellent! I receive massages often in various cities and various spas. This massage ranks in the top 5 of massages I’ve had in my life. My back and back were super tight and uncomfortable when I walked in but I felt so much better when I left.
Location has a welcoming and relaxing environment. Therapists ensure you are comfortable with the room temperature, your body positioning, and the massage pressure. I love that the massage is tailored to your specific needs and hands are truly focused on the areas you need it the most.
My wife and I each did a massage and had a great experience overall. The two ladies who greeted and checked us in were both helpful and polite. Our massage therapists were also very pleasant and great at what they do. We were both very relaxed and enjoyed every minute of our hour massage and will definitely be back.
Staff was very professional, friendly & on time. Facility was clean, organized & comfortable. No pressure to sign up for monthly membership. Therapist was engaged, competent, & easy to talk with. I felt so much better at the end of the hour (which went too fast). I was visiting my mom in Mesa, but I will not hesitate to have a massage at another Elements location in the future & would definitely consider joining as a member (right now I do not live near a location).
I recently called in to see if there was any availability for my normal therapist craig on monday, and the receptionist did advise me that he was fully booked but would call if anything opened up soon.
Given that I had an accident where I threw my back out and was very difficult to walk, this session was very much needed. However on tuesday I was sent a calendar reminder of my scheduled appt on tues at 1pm but never received a call as instructed. I hurried over as I was unaware of this confirmed appt to make sure I didnt miss my window.
Upon walking I was advised this was scheduled incorrectly.
Not a great experience!