The ease of scheduling and making changes. The front staff are always pleasant and helpful. My therapist Roger is simply the best. He is always timely and kind with a great sense of humor. He’s worked with me post injury, post surgery, and post desk job. I’ve never been disappointed. I love this place!
The two-hour massage that I had with Jonathan was fantastic. He had his hands on me the entire time. There was never any “marking time” massage, which I have experienced previously (not at Elements). It’s understandable, as 120 minutes is a LONG time for the massage therapist to be doing the same thing. Jonathan’s massage was invigorating. I felt fantastic when I left…and I am already scheming ways to get back in for another two-hour session!
I received a one-hour full body Swedish massage, and the experience was exactly what I expected—in the best way. The studio has such a calm, welcoming vibe. It’s always pristine and clean, and the staff are genuinely happy to see you when you walk in. Every therapist I’ve worked with has been professional, friendly, and attentive.
Appointments are easy to set up, check-in is smooth, and someone is always available to help with paperwork if needed. You might see a different therapist each visit unless you specifically request someone—but once you find your go-to person, it’s simple to stick with them.
The only area I think could be improved is how the session ends. As a massage therapist myself, I tend to notice these little things: after your massage, it would feel more complete if the therapist walked you to the front or invited you to return. That kind of follow-through helps with client retention and adds a finishing touch to the experience.
Overall, I definitely recommend this place. With a solid roster of skilled therapists and flexible scheduling, it’s easy to get in regularly and stay consistent with your self-care.
The massages. It’s pretty timely. I fly here to get massages as it’s only 15mins away from my daughter’s home. I prefer to get my massages here than the Kent or the Maple Valley locations. It costs more at the other locations and I’ve had better massages in Spokane. My daughter has the monthly memberships too.